Return and Refund Policy for Vasukalp Health
At Vasukalp Health, we aim to provide our customers with the best quality products and a pleasant shopping experience. If you’re not fully satisfied with your purchase, please review our return and refund policy below:
1. Returns and Exchanges
- Sealed Products: If the product is still sealed and unopened, you can request a return or exchange within 7 days of receiving your order. The product must be in its original condition, including the packaging.
- Opened Products: Unfortunately, we do not accept returns for opened products due to hygiene and safety reasons. If you experience any issues with an opened product, please contact us, and we may be able to offer a replacement.
- Damaged or Defective Products: If your product is damaged or defective upon arrival, please reach out to us within 7 days of receiving your order with photographic evidence. We will provide an exchange for the damaged product at no additional cost.
2. Refunds
- Eligibility for Refund: We offer refunds for sealed, unopened products returned within 7 days of receipt. Once your return is approved and processed, we will initiate the refund to your original payment method.
- Processing Time: Refunds typically take 7-10 business days to process. The time it takes for the refund to appear in your account depends on your payment method and bank.
3. How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team at support@vasukalphealth.com or call us at +91-XXXXXXXXXX with the following details:
- Order number
- Product name
- Reason for return or exchange
- Photographic evidence (if applicable, for damaged products)
Once your return request is received and reviewed, we will provide you with further instructions on how to send the product back to us.
4. Return Shipping Costs
- For Returns Due to Damaged or Defective Products: We will cover the cost of return shipping.
- For Other Returns or Exchanges: Customers are responsible for the cost of return shipping unless the product is damaged or defective.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Opened or used products (unless damaged or defective).
- Products marked as non-returnable at the time of purchase.
6. Contact Us
If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to us at:
Email: support@vasukalphealth.com
Phone: +91-XXXXXXXXXX
Thank you for choosing Vasukalp Health! We are committed to ensuring your satisfaction with our products.